Member Responsibilities

If a storm knocks down your service wire [1](the wire leading from your home to the pole), Great Lakes Energy will re-attach the service wire. If the cable [4] that runs down the side of your house to the meter has been pulled away from the house, Great Lakes Energy cannot reconnect your service until a qualified electrician makes the necessary repairs to your home.

The wire that runs from the utility pole to your home and the meter itself are the responsibility of GLE. The cable that runs from the side of your house as well as the box that holds the meter are owned by, and are the responsibility of, the homeowner.

Reattaching individual service wires to houses is generally the final phase of storm recovery. To ensure that your power can be restored quickly, have your electrician repair any damage to the service cable running down the side of the house, and the meter socket the box in which GLE's meter is placed, as soon as possible.

Underground service to the meter is always the responsibility of GLE. Wiring inside the house is always the customer's responsibility.

Not making the necessary repairs may prolong the time you are without electric service.

• Service lines are the overhead wires that run from a pole to your house. They are usually GLE's responsibility.
• Service bracket attaches the service line to the house. In general, GLE supplies and maintains it.
• Weather head attaches to the service cable and prevents water damage to the wiring. This is installed and maintained by the customer's electrician.
• Service cable runs from the weather head to the meter box and from there to the panel box inside the house. The service cable is installed and maintained by the customer's electrician.
• Meter socket is installed and maintained by the customer's electrician.
• Meter is installed and maintained by GLE.